How to Get Help...
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Web Hosting Starter Guide Your account includes free downloadable access to the 200 Page Web Hosting Starter Guide. This reference will answer hundreds of web design, hosting and domain management questions for you. You can save this e-book to your hard drive and consider it your web hosting "Encyclopedia" as it provides detailed information on how to use your web hosting account's cPanel, e-mail features, FTP and other webmastering topics. It has concise step-by-step instructions and clear screenshot examples. |
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Most Common Questions Read the Answers to the top most commonly asked questions |
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Video Tutorials / FAQ's Watch our easy-to-use online video tutorials and search the knowledge base |
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Support Ticket System Log in to submit a support ticket |
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Send Us a Request By Mail Got a Pre-sales question or need more information? Just ask . |
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Phone Support 1- 888- 632-WIRE (9473) |
| The Most Commonly Asked Questions CLICK the "A" Link to Find the Answer. |
| Q: How Do I Update My Name Servers (DNS)? A: It's easy to do... Q: Do I Need to Transfer My Domain to BlackWire to Host My Web Site Here? A: No, you can use any domain... Q: I've Uploaded My Web Site, but I Can't See It. What's Wrong? A: There are FOUR possibilities... Q: I've Uploaded My Web Site and Can See the Pages but Not the Images. Why? A: Here are the 4 most common reasons... Q: Where Do I Store My Web Site? A: Your website must be stored inside the public_html... Q: How Do I Upload My Web Site to the Server? A: There are THREE ways... Q: How Do I Create a Sub-Domain? A: It's Easy to do in cPanel... Q: Can I Host Another Domain on my Web Hosting Account? A: Yes, if you have.... Q: Can I Change the Main Domain Name I Am Using? A: Yes... |
| Knowledge Base, Video Tutorials and FAQ's Click Any Link to Find Answers in that Category |
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| Add-On Domains FTP Access E-mail Settings FrontPage Auto-Responders DNS/Name Servers/Domains BackUps Sub-domains Fantastico Features Databases Uploading Files |
Misc cPanel Features |
